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Knowledgebase Categories |
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| The knowledgebase is organised into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | SITEBUILDER: Changes to my site do not appear (caching) |  |
| Some users suffer the problem of changes they have made to their web site not appearing. This is often accompanied by changes that have appeared, disappearing the next time that particular page or item is edited. This problem is caused by caching (pr: |
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| SITEBUILDER: Adding Sound and Video | |
| Attaching a file
It is possible to make sound and movies files available for download from your Recipero hosted website. We recommend that sounds are stored in MP3 or WMA format and that movies are stored in MPEG4 or WMV form |
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| SITEBUILDER: Getting listed in the search engines |  |
| Introduction
Assuming a visitor looking for your site does not have your web address, being listed in the Search Engines is absolutely fundamental to your site being found on the World Wide Web. The likelihood of your site be |
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| SITEBUILDER: Common Login Problems | |
| If you're having problems logging in to your website, please read the following list of possible fixes...
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| SITEBUILDER: Removing your website from Google / search engines | |
| Unfortunately we have no control over the search engines, or their indexes. When you ask us to remove your website, we cannot remove any corresponding entries in any search engines indexes. Consequently your website may still be listed in the search en |
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| SITEBUILDER: Why doesn't my website appear in Google and the search engines? | |
| You may have registered the website but it does not get added to search engines automatically. Until your website is indexed by the search engines it will not appear if you type in the name of your website or even the website address. We have no influe |
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| SITEBUILDER: Remove / Delete a Website | |
| It is not possible for you to delete your own website. If you wish to have your site removed, please contact us with your User ID and Password of the site.
We reserve the right to request additional information such as addresses, telephone numb |
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| SITEBUILDER: FTP Details | |
| Uploading of your website is not necessary as all editing is carried out live on the Web. For this reason you must be connected to the Internet at all times when viewing or editing your self-editable website.
Websites created with third party p |
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| SITEBUILDER: How do I activate my website / make it live? | |
| There is not a separate activation procedure for your website. As soon as the site was initially created, it became live. This is necessary otherwise you would not be able to edit your website. However, you do not need to worry. Search engines will take m |
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| SITEBUILDER: Adding a counter / tracking / statistic program | |
| Please Note: Users of old software website cannot use Google Analytics as recommended below.
Rather than just setup a basic hit counter (we previously recommended sitemeter), we now recommend that you use |
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| SITEBUILDER: Why do I have to keep logging in? | |
| All self-editable websites have a feature whereby you will be logged out automatically after a period of inactivity. This feature is designed to help safeguard your site if you get called away from the machine you are working on or accidentally leave y |
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| SITEBUILDER: A webpage appears to have disappeared | |
| All Recipero self-editable websites are based on database technology. Your database is continually checked for consistency to ensure that no data loss or corruption occurs. Despite having well in excess of 25,000 websites set up to date, we have never |
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| SITEBUILDER: Page Not Found - Error 404 error | |
| This error appears because you have followed a link to something that does not exist. If you have clicked on a navigation button and this error has occurred have a look at |
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| SITEBUILDER: Question marks appear in the text when copying from MS Word | |
| You receive the ? marks because you are copying special Word 'curly' speech marks or apostrophes into the site. Consequently the software does not understand what character these are supposed to be. You will need to go and edit these 'curly' speech mar |
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| SITEBUILDER: Tracing abusive guestbook entries or enquiries | |
| Please be advised that it can be very difficult to track some who has sent an offensive enquiry, or left a guestbook entry on your site. You may be able to trace what computer left the message by means of an 'IP address'. While any computer that connec |
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| SITEBUILDER: How can I change the background colour on individual pages? | |
| The ability to change the background colour of individual pages was not included in the software. This is to comply with accessibility guidelines regarding the usability of websites. This is also to maintain the consistency throughout the website as pe |
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| SITEBUILDER: Does my organisation qualify for a Community Kit website? | |
| Guidelines for qualification
To qualify for use of the free service your organisation must be from the United Kingdom, providing a clear benefit to the local community, and be one of the following:
Registe |
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| SITEBUILDER: Can I edit my website on a different computer than I registered on? | |
| Different computers can be used to edit your website, as long as there is a connection to the Internet and you have a browser (such as Internet Explorer or Mozilla Firefox for example). You are not restricted to editing your website on the computer you |
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| SITEBUILDER: Multiple users editing your website | |
| More than one user can edit your website if you wish. However they will need to login using the same login details as the site owner, so they need to be someone that you can trust. For reference, it is not possible to assign different login details for |
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| SITEBUILDER: How can I use email with my website? | |
| We do not provide email services with your website unfortunately. |
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| SITEBUILDER: How can I have more than five custom buttons - not modules? | |
| For free school sites you can only have five buttons that link to custom pages. Any additional buttons that you add can only link to modules such as the guestbook, calendar or enquiry page for example.
However this does not have to restrict y |
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| SITEBUILDER: Can I take credit cards / donations on my website? | |
| Unfortunately we do not provide this service built into our software. However, you may wish to visit sites such as PayPal or Worldpay which can |
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| SITEBUILDER: Typing in the website address does not bring up the website? | |
| If you are referring to why your website does not appear when you type it into a search engine, please refer to |
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| SITEBUILDER: Why have I received another invoice although I've already paid? | |
| Once you have paid any outstanding balances on your account, an invoice will be generated in your account for your records. This will have a different number to any previous pro-forma invoices, and is just a record of your payment. You will note at the |
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| SITEBUILDER: Where are the graphical buttons? | |
| Unfortunately the software no longer supports graphical buttons. This is due to standard accessibility guidelines. |
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| SITEBUILDER: How do I pay online / I cannot pay online? | |
| To settle any outstanding balances on your account you need to go to the Payment area screen. This will allow you |
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| SITEBUILDER: Why do I keep receiving no activity / login emails when I login frequently? | |
| For free schools and community group websites, you may receive emails regarding that you have not logged into your site for more than a month. Further information about why your receive these emails can be found in the email that is actually sent out, |
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| SITEBUILDER: Updating your account contact details | |
| It's important that you keep your account details up-to-date for a number of reasons. Firstly any important messages will be sent to the registered email address on file, so always keep this current. If you have a change in staff, then where possible, |
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| SITEBUILDER: Why does the school recieve account inactivity notices during the school holidays? | |
| You will receive an account inactivity message if you have not logged into your website for more than a month. Please refer to the article |
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| SITEBUILDER: Login details have been lost / forgotten due to staff changes | |
| Due to staff changes if nobody in your organisation has the login details to access the website, you will need to follow the below procedure.
You will need to send us either written of fax confirmation on your organisations headed paper. This |
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| SITEBUILDER: How can I protect my images from copying / stealing / child protection? | |
| In regards to stopping people copying or printing your images, this is a difficult problem. There are a number of methods to deter people from stealing your images, however it is not possible to stop people stealing your images completely. You may deci |
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| SITEBUILDER: No invoice has been received for required payment | |
| Due to the many thousands of schools/community groups and charity websites that we host (and to keep free sites free), it is not possible to send out paper invoices, or contact you by telephone when a payment is needed. If a payment is required for you |
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